FREQUENTLY ASKED QUESTIONS

No matter whether you are just starting a business or have been in business for years and need a stronger presence on the web, there’s no doubt you will have questions about web design and concerns about the process. Please see some of the most frequently asked questions I receive.

Video production also involves a great deal of detail and information, so I have laid out some frequently asked questions for you to get a little more familiar. I’m sure you may have questions of your own so feel free to contact me, and I will be happy to answer any questions you may have.

Website Questions

As a general rule, I don’t like for projects to take more than 4-6 weeks at the longest. The reason for this is that if a project takes too long it tends to lose steam. Of course, some larger projects will take longer and some smaller projects will be completed much more quickly. If you have a specific deadline in mind, just let me know. I can meet most deadlines easily, as long as I don’t have to sacrifice the quality of your project.
The most important thing you need is a vision for your business and what you hope to accomplish. If you have design preferences like color, style, etc, let me know early on and we can discuss them to see what will work best to attract your target audience. I will ask you questions along the way to make sure we end up with a design, brand and functionality that you will be excited about.
Of course! No one knows your business better than you do, so the more input you can give me the better. Don’t worry if you don’t have a creative bone in your body though – as long as you can describe your business purpose and goals to me, I can take care of everything else!
All of my websites and designs are unique to the individual client. Your business and situation are unique to you and each project has its own requirements and features. It is for this reason that I don’t have a simple table of costs. We will discuss everything you want to accomplish with your design, brand and website and discuss the price according to what YOUR situation requires. Please keep in mind that website and logo design is much more than just putting together pretty pictures and text. There is a psychology involved to attract your target audience as well as a technical proficiency required to handle all the different browsers, devices, operating systems, screen resolutions and more than come along with website design. As such, the amount of time, experience and knowledge involved is billed accordingly.
Domain Name Registration and Hosting are both necessary for your website to exist on the Internet. To put it simply,your domain name is the street address and your hosting is the house itself that contains all of the files that makeup your site. The business I have partnered with, hostmonster.com, can handle both of these services for you, and I highly recommend them. 
Absolutely! I offer a full range of business solutions in addition to design. I understand that not every business owner has a technical mind, so I will handle everything for you and then relay all of your login information to keep for your records.
While under contract and before the project is completed, I retain ownership of all designs. Once I receive your final payment, you own everything and can do with it what you wish.
SEO is one of the most common website questions I receive. Search Engine Optimization (or SEO) is the science of making your website more easily found by the search engines, so your business appears as high as possible in search results list. Do you need SEO? Absolutely! SEO is an involved process and something that takes continued work to truly be effective, but if persistent and done properly the return on your hard work could be the difference between a business that sits and a business that flourishes.
One of the more common questions about web design I receive is, “Can I make changes myself once we are done?” A Content Management System (or CMS) is a backend administration area of your website where you can make changes to your content and view analytics about traffic to your site. I provide all of my clients with a Content Management System on their websites. Once we have completed the design and launch of your website, I will walk you step by step on how to make changes and additions to your website. 

Video Questions

HD or High Definition is a term that is most often used to describe TV sets and videos that have higher resolutions compared to the standard. Standard definition TV sets and video are commonly called 480p, referring to the 480 rows of pixels from top to bottom. HD usually contains 720 or 1080 rows from top to bottom, thus the 720p/1080p designations. While both 720p and 1080p are HD formats, I shoot all of my videos in 1080p and then scale them down if necessary just so we always have access to the highest resolution.
Once your project is completed I can deliver it to you in a number of ways.  From online to DVD, you will receive your final product in the format that best suits your needs. Digital files will be delivered at the desired sizes in Quicktime (.mov) format by default unless otherwise requested.
I am absolutely available to shoot both inside and outside.  Please keep in mind however, there certain circumstances where a scheduled outdoor shoot may not be possible, such as in inclement weather.
Yes. I am available to travel anywhere in the United States for a shoot.  However, I do require that transportation costs, lodging, and a small per diem be added to the cost of the shoot. All of these fees are required up front in order for the shoot to begin.
Because there are so many different elements involved in a video shoot, there is no simple answer to this question. The price can be affected by the number of cameras used, additional gear needed, number of days for the shoot, travel time, etc.  Contact me and let’s talk about your specific project so we can work up a unique quote for you. I require a 50% down payment to reserve the dates and the remaining payment before I can deliver any full resolution final pieces. If your project requires special payment terms then we can discuss that as well.
Some shoots do require additional equipment.  I’ll handle all the details regarding obtaining the necessary extras, but the resntal costs will be added to your final cost.  Any up front rental fees I’ll need to pay will be due from you prior to the shoot. 
If you have existing footage that you’d like for me to edit, color correct, animate, etc., no problem!  If you want your footage to be incorporated in with new footage I shoot, we’ll sit down to discuss the details.  Please keep in mind that your footage may be a different size and/or resolution than what I shoot and can look really bad if expanded to match footage shot in 1080p. In this case we may want to shoot in a slightly lesser footage such as 720p, and/or find a creative way to incorporate your footage so it flows well with the project.

Don’t see your question?

If you don’t see your question answered here. Feel free to contact me and let’s get you taken care of!

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